Frequently Asked Questions

Everything you need to know about shopping with Avela Shop-il

How long does shipping take?

We offer standard shipping which typically takes 5-7 business days, and express shipping options that arrive within 2-3 business days depending on your location.

What is your return policy?

You can return any unworn, unwashed items with original tags attached within 30 days of delivery for a full refund or store credit.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.

Which payment methods do you accept?

Avela Shop-il accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order?

Yes, once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.

Do you ship internationally?

Currently, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.